FAQs

Where are you located?

We design and manufacture all products in Monea, Enniskillen, Co. Fermanagh, Northern Ireland.

 

How do I let you know my personalisation details?

Please leave your choice of custom text in the comment box during checkout. For any personalised items we will send a design preview for you to approve prior to manufacture.

 

What is the lead time?

We endeavour to ship all orders placed within 2-3 working days. Please allow an additional 2-5 working days for UK deliveries. International shipping times will vary.

 

How will my order be shipped?

For all UK and International deliveries, we use Royal Mail. For ROI orders we use Fast Way Couriers.

 

Do you ship internationally?

Yes, we can ship our products worldwide.

 

Can I track my order?

Yes, once we have dispatched your order, we will send you tracking details.

 

What are your products made of?

All of our designs are made from either galvanised or stainless steel. Our products are then powder coated offering ultimate protection which will last a lifetime

 

What is Powder Coating?

Powder Coating is a dry finishing process created by an electric charge that causes a dry powder to fuse to the surface of the metal. This is then baked in a curing oven to achieve a smooth coating. Powder coating finishing can last up to 20 years and is resistant to extreme weather and physical impact.

 

Are your products suitable for both indoors and outdoors?

Yes, all our products are powder coated therefore offering ultimate protection to weathering. We do recommend using stainless steel for outdoor use which will give an extra protection against extreme weathering.

 

Can I change my order after it is placed?

Once your order is placed we will contact you with a design preview, for you to review. We are happy to make any changes you feel necessary. Once this preview is confirmed we can no longer accept any changes.

 

Do you make custom orders?

Yes, we do accept custom orders. Please send your details to info@moneametaldesign.com. Pricing will be based on the size and complexity of the design required.

 

How do I hang my design?

All our products are pre- drilled with holes for mounting. If you require no holes please do let us know.